SKN Haus Online Store Terms & Conditions

These are the terms and conditions of the agreement for online trading between SKN HAUS and the user of this website ("You/Your").

Your use of this Website and purchase of the Products is subject to these legally binding terms and conditions. Please read them carefully before proceeding with entering the Website. By using this Website you are agreeing to our terms.

From time to time, this Agreement will be reviewed and may be revised. SKN HAUS reserves the right to change this Agreement at any time in its sole and absolute discretion. Any such changes will be posted on the Website. If You have commenced any transaction prior to a change to this Agreement, the transaction will be affected in accordance with the terms in place at the time of acceptance.

SKN HAUS is Australian-based. All products and services displayed within the website are in Australian Dollars (AUD) unless otherwise stated.

ACCESS AND USE OF THE WEBSITE

You must only use the website in accordance with these Terms and Conditions and any applicable law.

You must not (or attempt to):

(i) interfere (or attempt to interfere) or disrupt (or attempt to disrupt) the Website or the servers or networks that host the Website; (ii) use (or attempt to use) data mining, robots, screen scraping or similar data gathering and extraction tools on the Website; or (iii) interfere (or attempt to interfere) with security-related or other features of the Website.

To place Orders and access some features of the Website, you may be required to register for an Account with us. To register an Account, you must: (i) give us accurate and current personal information including your name, address, and a valid email address. (ii) you must be at least 18 years old, and have the capacity to enter into a legally binding agreement with us.

You are solely responsible for the activity that occurs on your Account (including Orders placed using your Account), and you must keep your Account password secure. We are not responsible for any unauthorized activity on your Account if you fail to keep your Account login information secure. We may refer fraudulent, abusive or illegal activity to the relevant authorities.

You must not use another person’s Account without our, and/or the other person’s, express permission. If you suspect or become aware of any unauthorized use of your Account or that your password is no longer secure, you must notify us immediately and take immediate steps to re-secure your Account (including by changing your password).

SKN HAUS does not warrant that the Website will be available at all times and without disruption and we provide no warranties in relation to the content of any other website linked to or from our Website.

You must not link to our Website or any part of our Website in a way that damages or takes advantage of our reputation, including but not limited to: (i) in a way to suggest or imply that you have any kind of association and affiliation with us, or approval and endorsement from us when there is none; or (ii) in a way that is illegal or unfair.

INFORMATION ON THIS WEBSITE

The Website and the content on the Website are subject to copyright, trademarks and other intellectual property rights. These rights are owned by or licensed to SKN HAUS.

You must not reproduce, transmit, communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on the Website, including but not limited to its software or HTML code, scripts, text, artwork, photography, audio and video excerpts, except as permitted by statute or with our prior written consent.

Due to photographic and screen limitations associated with the representation of products, some products may differ to a small extent in visual appearance (for example in color) from the way they appear on the Website. In addition, where it is suitable to do so, some depictions of products are created or chosen by us for promotional purposes, and may not be an exact representation of the products received.

ORDERING

When making an Order, you must follow the instructions on the Website as to how to make Your Order and for making changes to Your Order before you submit it.

Once you select a product that you wish to order, irrespective of any previous price you have seen or heard, you will then be shown or told (on the Website) the price you must pay including GST. Unless otherwise stated all charges are in Australian Dollars (AUD). An order does not include any overseas customs or import duties charges.

You must pay for the Order in full at the time of ordering by one of the payment methods we provide on the Website. You must be fully entitled to use the payment method or account used for purchases. The payment method or account must have sufficient funds or credit facilities to cover the purchase.

If you discover that you have made a mistake with Your Order after you have submitted it to the Website, please contact us as soon as possible. SKN HAUS cannot guarantee that we will be able to amend Your Order in accordance with your instructions.

When you place an order, you will receive an Order Confirmation via email from SKN HAUS. This email will only be an acknowledgment and will not constitute acceptance of Your Order. A contract between us for the purchase of the goods will not be formed until you receive a Shipment Confirmation via email from SKN HAUS. We are not obliged to supply the product to You until we have accepted Your Order, indicated by the Shipping Confirmation email. We may in our discretion refuse to accept an Order from You for any reason, including but not limited to:

(i) unavailability of stock or we may offer you an alternative product (in which case we may require you to resubmit Your Order); (ii) we suspect that you might sell our Products to other consumers without an approved wholesale account.

Until the time when we accept Your Order, SKN HAUS reserves the right to refuse to process Your Order and you have the right to cancel Your Order. We will notify you if we are unable to fulfill Your Order via email. If we - or you - cancel Your Order before it has been accepted, we will promptly refund any payment already made by you to your original payment method. This refund may take up to 3-10 business days to be reflected in your account.

DELIVERY

We use Australia Post Express Delivery for a flat fee of $15. We aim to deliver products to you at the place of delivery requested by you within the time indicated by us at the time of Your Order. Typically, delivery to metro areas, including Sydney, Brisbane, Gold Coast, Adelaide, and Perth, takes 3-4 business days. However, SKN HAUS cannot guarantee any firm delivery dates once the item has been dispatched.

We will aim to let you know if we become aware of any potential delays, but we are not responsible for any unforeseen delays in Australia Post Express Delivery service. To the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges, or expenses arising out of late delivery.

In some cases, you may grant us an 'Authority to Leave' when placing Your Order. If you do, you understand and agree that this Authority to Leave gives us and/or our couriers permission to leave the Order in question unattended by the front door – or, where applicable, at the reception or concierge's desk, or as per your instructions – of the delivery address without obtaining a signature confirming delivery at the delivery location. In these circumstances, you understand and agree that by granting us Authority to Leave, we and our couriers are released of all responsibility and liability for the Orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

FREE LOCAL PICKUP

We offer free local pickup in Balmain, NSW only. Once your order is ready for collection, you will receive a notification. Please allow 24 hours during business days for your order to be prepared for pickup. You can collect your order from our designated pickup location during our business hours.

In some cases, you may grant us an 'Authority to Leave' when placing Your Order. If you do, you understand and agree that this Authority to Leave gives us and/or our couriers permission to leave the Order in question unattended by the front door – or, where applicable, at the reception or concierge's desk, or as per your instructions – of the delivery address without obtaining a signature confirming delivery at the delivery location. In these circumstances, you understand and agree that by granting us Authority to Leave, we and our couriers are released of all responsibility and liability for the Orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

You must ensure that you are able to take delivery of the product without undue delay and at any time reasonably specified by us. If you are not, the couriers may leave a card giving you instructions on either re-delivery or collection from the carrier. If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept delivery or collect the product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

(i) charge you for our reasonable storage fee and other costs reasonably incurred by us; or

(ii) no longer make the product available for delivery or collection and notify you that we are cancelling the applicable Contract, in which case we will refund to you or your credit or debit card company as applicable any money paid to us, less our reasonable administration charges (including for attempting to deliver and then returning the product, and any storage fees as provided for above).

Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make Your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

Unless otherwise specified by you, all risk in the product shall pass to you upon delivery. If delivery is delayed, risk shall pass at the date when delivery would have occurred. From the time the risk passes to you, we will not be liable for loss or destruction of the product.

You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.

Cancellation and amendment of orders are not accepted on items once dispatched.

CANCELLATION

We may terminate a Contract if the product is not available for any reason. We will notify you if this is the case via the contact details that you provided to us when you made Your Order and return any payment that you have made. We will usually refund any money received from you using the same method originally used by you to pay for the product.

If you wish to cancel Your Order, please contact our customer care team, citing your order number. No cancellation fees will apply before the Order has been processed. Once an order has been processed it cannot be cancelled and the item(s) must instead be returned to us in accordance with the Returns Policy.